Stockman Products Warranty

01Our warranty

Stockman Products Pty Ltd warrants each new Stockman trailer, camper or caravan against defects in materials and workmanship for the warranty periods listed below, subject to the terms in this document.

Application of these terms. These warranty terms apply to Stockman products first purchased new from Stockman or an authorised Stockman dealer on or after 24 June 2026. Products first purchased before that date remain subject to the warranty terms that applied when they were originally purchased. They are not eligible for warranty transfer under these Version 1.2 terms.

This warranty is in addition to your rights under the Australian Consumer Law.

02Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

03Warranty periods

Warranty starts from the Warranty Commencement Date, being the date the product is delivered to the first retail customer or made available for collection or handover. Repairs or replacement under warranty do not restart or extend the warranty period.

04Supplier / appliance warranties

Many appliances and specialist components fitted to Stockman products are covered by the supplier or manufacturer warranty. Current examples include:

Supplier terms may change. The supplier’s current warranty terms apply.

05Product use and road suitability

Stockman products are designed for different types of touring and terrain. Warranty coverage depends on the product being used within its stated load limits, speed recommendations, tyre pressure recommendations, service requirements and operating instructions.

Use on rough, corrugated, sandy, muddy or remote roads may require slower speeds, reduced tyre pressures, lighter loading, more frequent checks and additional servicing. Damage caused by unreasonable use, excessive speed, incorrect tyre pressures, overloading, hard impact, heavy landings, water crossings or similar water exposure, collision, misuse or terrain unsuitable for the product is not covered.

06Customer responsibilities

To keep warranty coverage valid, customers must:

1. 01use the product for its intended purpose;
2. 02stay within load, GVM, speed and tyre pressure recommendations;
3. 03complete recommended servicing and maintenance by authorised service centres;
4. 04stop using the product if a serious fault or unsafe condition appears;
5. 05contact the original place of purchase promptly about warranty issues;
6. 06obtain Stockman approval before arranging third-party warranty repairs;
7. 07keep service and repair records;
8. 08complete normal running gear checks and maintenance, including wheel nut torque, tyre pressures, brake adjustment, bearing condition and suspension fasteners; where fitted, also check air suspension running height, pressure, lines, fittings and airbags, especially after rough-road or off-road travel.

Nothing in this section limits your rights under the Australian Consumer Law.

07Recommended service schedule

Failure to maintain or service the product may affect warranty coverage where the lack of maintenance caused or contributed to the issue.

08Transferability

Transferability applies only to products first purchased new from Stockman or an authorised Stockman dealer on or after 24 June 2026. Products first purchased before that date are not eligible for warranty transfer. For eligible products, the remaining Stockman warranty may be transferred to a new private owner during the warranty period, subject to Stockman approval and registration.

Warranty transfer is not automatic. The new owner must register with Stockman within 30 days of purchase. Stockman will respond to a transfer request within 14 days of receiving the required information. Registrations received after 30 days may be accepted at Stockman’s discretion.

To register a warranty transfer, Stockman may request:

• ·new owner name, phone and email;
• ·product model and VIN/chassis number;
• ·proof of purchase or transfer;
• ·available service history;
• ·details of any known damage, modifications or previous major repairs.

If approved, the new owner receives the remaining balance of the original warranty. Transfer does not restart or extend the warranty period.

Stockman may decline transfer if the product has incomplete or concerning history, unauthorised modifications, evidence of misuse, commercial/hire use, permanent accommodation use, accident damage, water damage, severe corrosion, or has been written off.

Third-party supplier warranties may have their own transfer rules.

09Making a warranty claim

Warranty claims should be directed to the original place of purchase. This may be the selling dealer, or Stockman if the product was purchased directly from Stockman. To help assess a claim, Stockman may request:

• ·customer name and contact details;
• ·product model and VIN/chassis number;
• ·proof of purchase or registration;
• ·a short description of the issue;
• ·clear photos or video;
• ·relevant service or repair records if the issue may relate to maintenance.

The original place of purchase may ask to inspect the product or part before approving a claim. If they are not nearby, they may ask you to arrange a third-party inspection or quote before the claim is approved.

Unless Stockman agrees otherwise or the Australian Consumer Law requires it, the customer bears the cost of making a claim, including delivering the product or part for inspection or repair. Where a claim is accepted and the Australian Consumer Law requires it, Stockman will reimburse reasonable expenses incurred in making the claim.

10Warranty remedies

If Stockman accepts a warranty claim, Stockman may choose to:

• ·repair the product or part;
• ·replace the part;
• ·adjust the product or part;
• ·arrange repair through an approved repairer;
• ·provide another remedy required by Australian Consumer Law.

11Costs not covered

Unless required by Australian Consumer Law or agreed by Stockman in writing, this warranty does not cover:

• ·towing or recovery costs;
• ·freight or transport costs;
• ·travel or accommodation;
• ·loss of use, loss of holiday or inconvenience;
• ·damaged goods or personal items carried in or on the product;
• ·hire vehicle, replacement trailer or similar costs;
• ·any other incidental, consequential or out-of-pocket costs not listed above.

Customers travelling remotely should have appropriate insurance and recovery cover.

12Stone damage

Stone damage is not covered by this warranty. Customers are responsible for protecting their trailer, camper/RV and tow vehicle from stone damage. Stone guards may reduce risk but cannot prevent all stone damage.

13What is not covered

This warranty does not cover damage, failure, deterioration, loss or costs caused by or relating to:

• ·general wear and tear;
• ·poor or irregular maintenance;
• ·overloading or uneven loading;
• ·excessive speed or incorrect tyre pressures;
• ·unsuitable tow vehicle or towing setup;
• ·hard impact, heavy landings, severe rutting or unsuitable terrain;
• ·accident, collision or misuse;
• ·unauthorised modifications or repairs;
• ·damage caused by water crossings, submersion, flood, similar external water exposure, or inappropriate pressure washing, including water ingress resulting from any of these (water ingress caused by a defect in Stockman materials or workmanship remains covered);
• ·dust, stone, rock or road debris damage;
• ·dust ingress, soiling or damage to fabrics, soft furnishings, internal fitments, luggage, personal belongings or other contents from dust, sand, mud or other airborne substances;
• ·movement, loosening or dislodgement of appliances, fittings or internal components caused by hard impact, heavy landings, severe corrugations, severe rutting, overloading, incorrect tyre pressures or unsuitable terrain;
• ·loss or damage to luggage, personal belongings or other contents carried in or on the product, except where required by the Australian Consumer Law;
• ·corrosion resulting from failure to wash down and dry the product after salt, beach or coastal exposure, or from poor cleaning or poor storage;
• ·extreme weather or environmental damage;
• ·cosmetic damage such as chips, scratches, dents, fading or paint wear;
• ·tyres, wheel alignment, wheel balance, brake adjustment, brake linings, bearings, seals, shock absorbers, light globes and other service or consumable items;
• ·damage, abnormal wear or failure caused by incorrect wheel nut torque, hub imbalance, incorrect tyre or air-suspension pressure, incorrect running height or operation while deflated, wheel impact, water ingress into bearings, poor servicing or missed running gear checks; air-suspension pressure loss within the supplier’s published tolerance is also not covered;
• ·accessory and service items including poles, ropes, annex/awning wear items and similar consumables, except where covered by a specific supplier warranty;
• ·products used for hire, rental, commercial use or permanent accommodation;
• ·products sold by Stockman or a dealer as damaged, auction, factory-second, clearance or non-standard units, except to the extent Stockman confirms warranty coverage in writing at the time of sale;
• ·third-party appliances or components covered by supplier warranties.

14No unauthorised warranty promises

No dealer, agent, employee or representative may change this warranty or make additional warranty promises unless confirmed in writing by Stockman Products Pty Ltd.